Frequently Asked Questions
Find quick answers to the most common questions.
Yes, all of our products are 100% authentic and sourced directly from trusted suppliers. We guarantee the authenticity and quality of every product we sell.
Yes, we offer shipping to EU countries. Shipping costs and delivery times vary depending on your location. You can find detailed information during checkout or on our shipping information page.
Delivery time depends on your location. Orders within Croatia arrive within 2–5 business days, while international orders arrive within 7–14 business days.
We accept major credit cards (Visa, Mastercard, Maestro, and Diners) and other secure payment methods. Cash on delivery is also available in Croatia.
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the courier’s tracking system.
We accept returns and exchanges within 14 days of delivery, provided that products are unused, unopened, and in their original packaging. Please contact our customer support to initiate a return or exchange.
Yes, we regularly offer discounts, promotions, and special deals. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.
We work hard to prevent this from happening, but if you receive a damaged or incorrect product, please contact us immediately with your order number and photos of the product. We will arrange a replacement or refund as soon as possible.
If you need to change or cancel your order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will do our best to accommodate your request.
You can contact our customer service via email: info@cosmicplus.hr. We are here to help you with any questions or problems.
Yes, you can create a wishlist by logging into your account and adding products to it. This feature allows you to save your favorite items for future purchases